View our policies in detail by following the links below.
Tips and service charge
All customer cash tips and service charges are kept by restaurant employees in full.
When tips or service charge are paid for by a credit card or debit card, this is distributed in full to our employees. These arrangements are agreed by the teams locally through an independent Tronc system and are paid in full in addition to National Minimum Wage and National Living Wage. We don’t charge any admin fees or make any other company deductions.
Any tips paid in cash are retained by the individual waiter. They may or may not have arrangements in place to share these tips with other employees in the restaurant and staff in the restaurant kitchen. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips. The Big Table Group and all of its restaurant businesses fully support the UK Hospitality (UKH) voluntary code of best practice on service charges and tips. More details of this code can be found on the UKH website.
In addition to tips, our employees benefit from 50% Employee Discount across all The Big Table Group Brands on food and drink, Team Meals whilst on duty, savings on 100's of retailers and activities through our Employee Advantages Scheme, along with numerous incentives for our teams to get involved in.
Afternoon tea is a minimum of 2 people sharing one tea - vegetarian option is available.
This offer must be pre-booked, everyone on the table must upgrade. Booking allows for 90 minutes of bottomless prosecco or soft drinks. We reserve the right to amend or end this offer at our discretion. We reserve the right to refuse to serve alcohol to any person clearly intoxicated. The offer is only valid in conjunction with the afternoon tea.
Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption. Due to the nature of this package we are unable to accommodate under 18’s in the party, even for soft drinks. Not available at Cafe Rouge Center Parcs or on delivery. Photography used is indicative and may not show the current menu dishes.
TERMS & CONDITIONS
Rules of the House: Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times (www.drinkaware.co.uk). Bottomless bookings are 90min slots which start at the time of your booking. Your slot will not be extended for late arrivals. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption and due to the nature of this package all members of the party muct be over 18. Bottomless upgrade is available for pre-booking only & availability times may vary by restaurant location. The prosecco and soft drinks are only available during this time. We will only top up drinks that are finished at our discretion. Offer also available with soft drinks- if you or a member of your party will not be drinking alcohol please let us know when you book. Price is per person & drinks cannot be shared. All party members must upgrade.