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Our policies

View our policies in detail by following the links below.

Lost property

The Big Table Group Limited accept no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – for example if someone makes a false representation of ownership of property.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required. While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, The Big Table Group Limited will not return the property to that person unless they provide these details.

The Big Table Group Limited will not mail or courier any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage. All items sent at owner's risk.

Afternoon tea is a minimum of 2 people sharing one tea - vegetarian option is available.

Bottomless upgrade:
This offer must be pre-booked, everyone on the table must upgrade. Booking allows for 90 minutes of bottomless prosecco or soft drinks. We reserve the right to amend or end this offer at our discretion. We reserve the right to refuse to serve alcohol to any person clearly intoxicated. The offer is only valid in conjunction with the afternoon tea.

Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption. Due to the nature of this package we are unable to accommodate under 18’s in the party, even for soft drinks. Not available at Cafe Rouge Center Parcs or on delivery. Photography used is indicative and may not show the current menu dishes.

TERMS & CONDITIONS
Rules of the House: Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times (www.drinkaware.co.uk). Bottomless bookings are 90min slots which start at the time of your booking. Your slot will not be extended for late arrivals. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption and due to the nature of this package all members of the party muct be over 18. Bottomless upgrade is available for pre-booking only & availability times may vary by restaurant location. The prosecco and soft drinks are only available during this time. We will only top up drinks that are finished at our discretion. Offer also available with soft drinks- if you or a member of your party will not be drinking alcohol please let us know when you book. Price is per person & drinks cannot be shared. All party members must upgrade.