Privacy Policy

Café Rouge is committed to protecting your privacy and maintaining the security of any personal information you supply. We strictly adhere to the requirements of the Data Protection Act 1998 in the UK, and maintain the highest standards of security, however, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. This statement outlines what personal information we collect and how we may use it.

What data do we collect?

When you sign up to our mailing list on the Café Rouge website, download a voucher from our offers page (http://www.caferouge.com/offers) or one of our voucher partner websites or make a general enquiry we may ask you for certain information including name and email address.

If you correspond with us by email we may retain the content of your email messages together with your email address and our responses.

We may collect information about your computer, including your IP address, operating system and browser type and the geographical location of your computer. This is statistical data about browsing actions and patterns and does not identify you as an individual.

Third party services

When you purchase a restaurant voucher the payment is processed by Worldpay. All information provided as part of the transaction process, including name, address and credit / debit card details, is collected and stored by them. A copy of the Worldpay privacy policy can be found here: https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_security_en.html

If you book a table online, via the Café Rouge website, any personal data provided as part of the booking process will be stored by Livebookings and sent, via email, to the restaurant that you are booking. As part of the booking process you will be asked if you’d like to receive offers from Café Rouge. If you agree to this the personal data that you have provided, including name and email address, will be passed to Café Rouge.

When you provide feedback via our online questionnaire the data is collected and stored by Market Force. A copy of the Market Force privacy policy can be found here: http://uk.marketforce.com/cr/privacy.php. As part of the feedback process you will be asked if you’d like to receive offers from Café Rouge. If you agree to this the personal data that you have provided, including name and email address, will be passed to Café Rouge.

Cookies

The Café Rouge website uses 'cookies' in the course of its operation. This is standard practice for all websites. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, it is recognised as a repeat visit by means of the cookie. The cookie contains a unique number but does not contain personal data. We will not use the cookie to identify you personally. We do not use cookies to collect personal information about you and we do not generally store any personal information that you provide to us in your cookies.

You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers. However, changing the cookie settings in your browser may mean the Café Rouge website does not operate properly.

For Microsoft Internet Explorer:

  1. Choose the menu “tools“ then “Internet Oprtions”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu “Files” > “Preferences”
  2. Privacy

During your visits to the Café Rouge website you may notice some cookies that are not related to Café Rouge. When you visit a page with content embedded from, for example, Facebook and YouTube, you may be presented with cookies from these websites. Café Rouge does not control the dissemination of these cookies. You should check the third party websites for more information about these.

We use Google Analytics to analyse the use of the Café Rouge website including the number of people visiting and which areas are most popular. This information helps us to improve the website to better serve customers' needs. This tool generates statistical and other information about website use by means of cookies. Google Analytics privacy policy can be found here: http://www.google.com/intl/en/policies/privacy/

How do we use the data we collect?

With your consent we will use your information to notify you of products or special offers that may be of interest to you via email or SMS.

A member of our customer services team may contact you regarding feedback that you have provided via the Café Rouge website

Cookie data is used for statistical purposes to improve the Café Rouge website and to ensure that we deliver the most relevant content to you.

Your personal Information may be disclosed to other brands within the Casual Dining Group, however, we will not do this without consent from you. Note: Casual Dining Group is the operator of Café Rouge and includes other brands such as Bella Italia and Belgos.

We never share your data with any third parties (other than those described above and this is only shared for processing and analysis purposes) and you can unsubscribe from our database at any time by clicking on the unsubscribe link in any email communications or contacting us via the Café Rouge website.

Given that the Internet is a global environment, using it to collect and process personal data may involve the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal Information we are entitled do so.

If you have any question about privacy please contact us.

Pass The Parcel

November-December 2016 Contest App

Advertising:

We also use 3rd party re-marketing tracking cookies, including the Google Adwords and Programmatic Display tracking cookie. This allows us to show you tailored ads across the internet according to your past visits to our website, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of any 3rd party re-marketing system.

Pass-The-Parcel Contest T&Cs:

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Paris competition:

Win a luxury trip for 2 people to Paris for January-February 2017. Entrants must be aged 18 years+.

Online Terms and Conditions

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communication, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 1. Eligibility: this prize draw is open to residents of the UK (England, Scotland, Wales and Northern Ireland), Channel Islands and the Isle of Man aged 18 years or over, except anyone professionally related to the promotion and their immediate families. 2. Entry Requirements: to get a chance to win the main prize draw (1 trip to Paris for 2 people) the participant must open the parcel and pass it to a friend. 3. Entries must be submitted at www.caferouge.com/pass-the-parcel. Once submitted, entries cannot be amended in any way. 4. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No entries from agents, third parties, organised group or entries automatically generated by computer will be accepted. No bulk entries. 5. Late, illegible, incomplete, defaced or corrupt entries will not be accepted. 6. Promotional Period: all entries must be received by midnight on 23rd December 2016. 7. Winner Selection and Notification: the winners will be drawn by an independent adjudicator from all entries received by the closing date. 8. The winner of the main prize (1 trip to Paris for 2 people) will be contacted within 48 hours of the closing date of the prize draw. Should the Promoter be unable to contact the winner within 48 hours or should the winner be unable to accept the prize, the Promoter reserves the right to reallocate the prize, drawn in accordance with these Terms and Conditions. Prize Fund: this main prize includes:
- 2 Standard Premier Eurostar tickets from London to Paris. Dates are flexible and the winner can chose other dates within January and February 2017. Train tickets can be replaced by flight tickets from main UK airports (subject to price and availability). The prize includes train connections from main cities in the UK.
- return transportation in Paris between the train station/airport and the hotel
- accommodation for 2 people in a 4* hotel in central Paris for 2 nights. Dates are flexible and the winner can chose other dates within January and February 2017.
- 1 diner for 2 in a Paris restaurant on the date of the winner’s choice.
9. General: the winners’ full names can be obtained by emailing social@caferouge.co.uk two weeks after the promotion closes. Details will be available for a period of 6 months after this date. 10. The winners may be required to participate in publicity, such as providing a quote, case study and a photograph of them including their name and county for the provision of the winners list. 11. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment. 12. The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotion's entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into in relation to this clause. Promoter: Cafe Rouge

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Bottle of Prosecco:

Prize includes one complimentary bottle of Gancia Prosecco. If this wine is unavailable, an appropriate alternative will be offered at manager’s discretion. Offer can also be redeemed for desserts for up to 4 people as an alternative. No other purchase is required for redemption and this gift can be used in conjunction with set menus, discounts, offers and Tesco Clubcard. Winners will be contacted by Café Rouge marketing team within 48 hours to book your chosen restaurant. Offer not valid at Center Parcs, Airport, Euston Rapide by Café Rouge. Offer not valid in Scottish Café Rouge locations due to Scottish alcohol laws. Valid until 31st January 2017, excluding 25th and 31st December 2016. Can be used at any time of day however some sites may have licensing restrictions. Café Rouge maintains the right to withdraw this or any promotion at any time without notice. Not valid on takeaway orders. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw.

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Gift Voucher:

Winners will be contacted by Café Rouge marketing team within 48 hours who will arrange for the gift voucher to be sent to your chosen postal address. The voucher can be used at any Café Rouge locations in the UK. Change cannot be given for any purchase made for less than the full value of the voucher offered. The voucher cannot be exchanged for cash. Change cannot be given for any purchase made for less than the full amount of the voucher. The voucher cannot be replaced if stolen or damaged. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw.

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

30% off food

Present a valid offer code to your server upon arrival and receive 30% off your food bill when you purchase a main course. Please print out a copy of the voucher and bring it with you when you dine. Alternatively, you can show the code on your phone. Your code will be checked against a live database and incorrect or previously used codes will not be accepted. Your code can only be used once and has no cash value. This offer is valid Sunday from 5pm and Monday to Friday from 12pm. Expires Sunday 23rd December 2016. One voucher per table, valid for up to 6 guests. Not valid in conjunction with any other offer, voucher, set menu, breakfast menu, Gourmet Society card, DDS card or Tesco Clubcard points or tokens. Not valid at Center Parcs, Rapide by Café Rouge Euston, airport locations and on special events or on event days. Not valid on takeaway/Deliveroo orders. Entering your e-mail address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

2 for 1 breakfast

Enjoy 2 for 1 on either the Rouge Breakfast or Rouge Vegetarian. Available Monday to Friday until 12 noon and Saturday - Sunday until 1pm. Expires Sunday 23rd December 2016. Not valid in conjunction with any other promotion, offer, set menu, £9.95 bundle deal, Gourmet Society card, DDS card or Tesco Clubcard. Simply show your offer code when asking for your bill to receive 2 for 1 on either the Rouge Breakfast or Rouge Vegetarian with this voucher. Lowest priced item will be free. Please print out a copy of the voucher displaying the code and bring it with you when you dine. Alternatively, you can show the code to a member of the waiting team on your phone. Your code will be checked against a live database and incorrect or previously used codes will not be accepted. Your code can only be used once and has no cash value. One voucher per table, valid for up to 6 guests. No cash value or substitutions. Not valid at Center Parcs, Rapide by Café Rouge Euston, airport locations and the O2 on event days. Normal licensing laws apply. Café Rouge maintains the right to withdraw this or any promotion at any time without notice. Not valid on takeaway/Deliveroo orders. Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Prosecco Brunch

Valid for 2 guests ordering up to 1 complimentary dishes from Breakfast Menu, with one bottle of Prosecco to share (soft drink alternative available). Excludes 9.95 breakfast bundle. Valid from 14th November 2016 until 30th December 2016 before 12 noon on weekdays and 1pm on weekends. Excludes Christmas Day. Party dates subject to availability. No cash value. Any additional items need to be paid for separately. Cannot be used in conjunction with any other promotion, discount, set menu, partner offer cards, Tesco Clubcard, or on Deliveroo and take away orders. Redeemable at all Café Rouge locations excluding Center Parcs, Airports, Euston Rapide by Café Rouge and the O2 on event days. Advance booking essential, winners will be contacted by Café Rouge marketing team within 48 hours to arrange a suitable date with your chosen restaurant. Normal alcohol licensing laws apply. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw.

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Christmas party for 4 on us

Valid for 4 guests dining on Christmas Party Menu with one bottle of Prosecco to share (soft drink alternative available). Valid from 14th November 2016 until 30th December 2016 from 12 noon. Excludes Christmas Day. Party dates subject to availability. Advance booking essential, winners will be contacted by Café Rouge marketing team within 48 hours to arrange a suitable date with your chosen restaurant. No cash value. Any additional items need to be paid for separately. Cannot be used in conjunction with any other promotion, discount, set menu, partner offer cards, Tesco Clubcard, or on Deliveroo and take away orders. Redeemable at all Café Rouge locations excluding Center Parcs, Airports, Euston Rapide by Café Rouge and the O2 on event days. Normal alcohol licensing laws apply. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw.

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

50% off food in January

Receive 50% off your food bill when you purchase a main course. Offer valid from 12pm every day between Tuesday 03.01.2017 and Friday 10.02.2017 inclusive. Offer excludes breakfast items. Available at all Café Rouge locations excluding Center Parcs, Airports, Euston Rapide and the O2 on event days. One voucher per table, valid for up to 6 guests. Not valid in conjunction with any other promotion, discount, set menu, partner offer cards, Tesco Clubcard, or on Deliveroo and take away orders.

Entering your email address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Sharing Board + Wine Pass the Parcel prize T&C’s

**Includes one complimentary sharing board (Charcuterie et Fromage or Tarte Flambée with one bottle of house wine.(soft drink alternative available). No other purchase is required. Valid from 14th November 2016 until 30th December 2016 after 12 noon on weekdays and 1pm on weekends. Excludes Christmas Day. Party dates subject to availability. No cash value. Any additional items need to be paid for separately. Cannot be used in conjunction with any other promotion, discount, set menu, partner offer cards, Tesco Clubcard, or on Deliveroo and take away orders. Redeemable at all Café Rouge locations excluding Center Parcs, Airports, Euston Rapide by Café Rouge and the O2 on event days. Advance booking essential, winners will be contacted by Café Rouge marketing team within 48 hours to arrange a suitable date with your chosen restaurant. Normal alcohol licensing laws apply. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw. Entering your e-mail address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

Boeuf Bourguignon Pass the Parcel prize T&C’s

**Includes one complimentary Boeuf Bourguignon dish. Vegetarian alternative available from a la carte menu. No other purchase required. Valid from 14th November 2016 until 30th December 2016 after 12 noon on weekdays and 1pm on weekends. Excludes Christmas Day. Party dates subject to availability. No cash value. Any additional items need to be paid for separately. Cannot be used in conjunction with any other promotion, discount, set menu, partner offer cards, Tesco Clubcard, or on Deliveroo and take away orders. Redeemable at all Café Rouge locations excluding Center Parcs, Airports, Euston Rapide by Café Rouge and the O2 on event days. Advance booking essential, winners will be contacted by Café Rouge marketing team within 48 hours to arrange a suitable date with your chosen restaurant. Normal alcohol licensing laws apply. If we don’t hear from the winner within 48 hours, the prize will be re-added to our prize draw. Entering your e-mail address or mobile number will add you to the Café Rouge database. We will never share your details with third parties and you can unsubscribe at any time.

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