We want everyone to have a safe and enjoyable experience with us; please be assured that we continue to take your safety and our teams' safety seriously. Below are the steps we continue to take.
Frequently asked questions
We appreciate that at times like these, you may have a few more questions than usual. So we have compiled the below list of questions and answers.
Q: Do I have to book?
A: Booking is always advised to avoid disappointment, but we will always accept walk-ins if capacity allows. Opening Hours vary by site, and typically last bookings will be 30 minutes before the closing time stated on our website.
Q: Can I book a table for more than 6 people?
A: In England, you can book an unlimited number, but for all bookings of more than 12 you will need to contact our group sales team. For all such bookings email our Group Sales Team or contact the restaurant direct.
Q: Can I book to dine outside weather permitting?
A: We don’t take online bookings specifically for outside, but you can add in a booking note to request an outdoors table. Our teams will then try to accommodate this where possible, however we cannot guarantee this due to space, and weather permitting too!
Q: How long do I get the table for?
A: At busy times tables are allocated for 1h 30m for up to 3 people, 1h 45m for 4-6 people, and 2 hours for 7 or more – unless table time is limited by menu type e.g. Bottomless offers.
Q: What should we do when we arrive?
A: On arrival, please wait to be greeted by a team member who will show you to your table. We have hand sanitiser stations available for you to use.
Q: Do we need to wear face coverings? Will staff members be wearing face coverings?
Following government guidance and in accordance with ‘Plan B’, all guests in Wales and England must wear face coverings when moving around our restaurants such as when entering, leaving, or using the toilets. Your face covering can be removed when sat at your table. Our staff will wear a mask at all times, except for those staff members who are exempt.
Q: What payment methods do you accept? What about tipping?
A: To help minimise contact in restaurant, we are encouraging contactless payments via card, apple pay or google pay. However, if none of these options work for you, we also accept cash payments. Centre Parcs locations will remain cashless.
Regarding tipping, you will have the option to add a tip to your bill, alternatively you can tip in cash if you prefer. Please note, all customer cash tips and service charges are kept by restaurant employees in full. When tips or service charge are paid for by a credit card or debit card, we take a small 2.5% administration charge to cover bank fees, before distributing the remainder in full to our employees.
Q: What's happening with pre-paid vouchers and gift cards?
If you have any queries regarding pre-paid vouchers or gift cards, then please email our Guest Experience Team.
This includes pre-paid vouchers such as Groupon or Buy a Gift, our own gift cards, or Tesco Clubcard vouchers.